IMPORTANT INFORMATION

Find answers to the most common questions about our products, ordering process, shipping, and policies below.

A Quick Reminder Before You Order: Please ensure the item you are ordering perfectly matches your motorcycle's configuration and your specific needs. Since our policy states that all sales are final, we strongly advise you to contact our team at support@raceworks.id to verify fitment and compatibility before placing your order. We are here to help you get it right the first time.

To place an order, simply request a quote directly through our website. Once you submit your request, our team will review your specific requirements and follow up with you shortly to provide pricing, production lead times, and the next steps to finalize your order
Yes. Our high-performance billet components and motorcycle parts require technical expertise and proper torque values for safe operation. We strongly recommend installation by a qualified professional motorcycle technician. Damage from improper installation or over-torquing is not covered under warranty or returns.
Pre-order/custom CNC components require a lead time of 1–6 weeks prior to shipping depending on production schedules. Domestic shipping takes 3–7 days, while international shipping takes 7–21 days.
For international orders outside Indonesia, customers are responsible for paying any import taxes, customs fees, or VAT required by their destination country. Domestic orders within Indonesia qualify for free standard shipping.
All sales are final. We do not accept returns or exchanges for customer-initiated reasons such as wrong model selection, changing your mind, or compatibility issues from custom vehicle modifications. Returns are ONLY accepted for manufacturing defects or shipping errors caused by Raceworks.
Please inspect your order immediately upon arrival and contact support@raceworks.id within 7 days with order details, photos of the item, AND an unedited unboxing video. Approved manufacturing or shipping defects will be repaired, replaced, or refunded at our cost.
No. Any part that has been test-fitted, installed, modified, painted, anodized, or scratched is strictly non-returnable.
The warranty covers dimensional discrepancies and structural billet material defects that occur under normal, intended OEM use. It does not cover damage caused by improper installation, modification, misuse, accidents, or racing use
Please make sure you are using the correct email address and password. If you have forgotten your password, you can use the Forgot Password option to reset it. If you’re still unable to log in, please contact our support team for assistance.
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