We manufacture high-performance motorcycle parts using CNC billet aluminum. All products are packaged with maximum care to ensure safe arrival.

1. Processing Time & Production Lead Times

  • For Pre-Orders and Made-to-Order components, products have a lead time of at least 1–6 weeks prior to shipping for precise CNC machining and anodizing/finishing. Customers may contact us to check the estimated completion time based on our current production line status.
  • In the event of raw material stockouts or high-volume order surges, delivery times may be longer than the above estimate.
  • Orders are not processed or shipped on weekends or public holidays.

2. Domestic Shipping (Indonesia)

  • Delivery Time: Domestic shipments typically take 3–7 business days to arrive after processing. Shipping time may be longer for remote areas.
  • Shipping Methods: We use trusted logistics services such as J&T, JNE, or reliable railway freight to ensure your order is delivered safely.
  • Shipping Costs: We offer FREE SHIPPING on all standard domestic orders. Additional charges apply only if you request an expedited shipping service.

3. International Shipping

  • Delivery Time: International shipments usually take 7–21 business days to arrive after processing, depending on destination customs.
  • Shipping Methods: We utilize reliable global carriers such as DHL Express and EMS Indonesia to ensure timely and secure delivery.
  • Customs & Taxes: International customers are solely responsible for all shipping costs, import taxes, customs duties, VAT, or related governmental fees applicable in their destination country. These charges are NOT included in the item price or checkout total.

4. Order Tracking & Communications

When your order has shipped, you will receive a shipping confirmation via email or Messenger/WhatsApp, including a tracking number. Please allow up to 48 hours for tracking information to activate in the carrier's system.

If you have not received your shipment within 21 days of receiving your shipping confirmation email, please contact us at support@raceworks.id with your name and order number for assistance.

5. Split Shipments & Order Verification

  • Split Shipments: In some cases, we may split your order into separate packages. This occurs if items exceed package size/weight limits required by logistics providers, particularly for large volume orders.
  • Order Verification: We take extra care to verify every order. In some cases, our verification process or high sales volume during holidays may slightly delay shipment to ensure complete accuracy before leaving our facility.

6. Damages, Returns, and Misdeliveries

  • Damaged Shipments: If your order arrives damaged, please email us immediately at support@raceworks.id with your order number, a description of the issue, clear photos of the item's condition, AND an unedited unboxing video. We address claims on a case-by-case basis.
  • Misdelivered Packages: If you believe your package was misdelivered, please contact our customer service team. We will coordinate with the shipping carrier to initiate an investigation and work actively with you to resolve the issue.