NEED ASSISTANCE? WE’RE HERE TO HELP

At Raceworks, we are committed to providing top-tier support for our high-performance components. To help us resolve your inquiry as quickly and accurately as possible, please review the guidelines below before reaching out.

Contact Information

*Please allow 24–48 business hours for our technical team to review and respond to your inquiry.


How to Get Faster Help

To speed up the resolution process, please include the necessary details in your first email based on your issue:

  • Order Status & Tracking: Please remember that our CNC billet components are pre-order/made-to-order with a strict lead time of 1–6 weeks. Once your order is ready and dispatched, you will automatically receive a tracking number via email or WhatsApp.
  • Damaged or Incorrect Orders (Upon Delivery): You must include your order number, clear photos of the shipping box, and an unedited unboxing video. Claims without an unboxing video will not be processed. You must contact us within 7 days of delivery.
  • Warranty Claims: Include your order number, a detailed description of the technical failure, and high-resolution photos/videos of the installed part. Do NOT ship any parts back to us without first receiving a Return Verification Code (RVC) from our team.
  • Technical & Fitment Questions: If you have questions about installation, please provide your exact motorcycle model, year, and photos of your current setup (especially if you have custom modifications, aftermarket frames, or non-standard configurations).


IMPORTANT REMINDER

As stated in our policies, All Sales Are Final. We do not accept returns, exchanges, or refunds for customer-initiated reasons such as changing your mind or ordering the wrong model.