IMPORTANT FITMENT NOTICE

Please ensure the item you are ordering perfectly matches your motorcycle's configuration and your specific needs. Since our policy states that All Sales Are Final, it is the customer's sole responsibility to verify fitment before placing an order. If you are unsure, contact our team to confirm compatibility prior to purchasing.

At Raceworks, we take pride in the quality and precision of every product we manufacture. Every item undergoes a thorough quality inspection before shipment to ensure it meets our standards.

Email: support@raceworks.id

1. All Sales Are Final (No Change of Mind Returns)

All sales are final. Raceworks does not accept returns, refunds, or exchanges for customer-initiated reasons, including but not limited to:

  • Ordering the wrong product, model, or year.
  • Changing your mind or no longer needing the product.
  • Incompatibility resulting from custom motorcycle modifications, aftermarket frames, custom suspension, or non-standard configurations.
  • Delivery delays caused by shipping carriers or customs clearance.

It is the customer's sole responsibility to verify motorcycle compatibility and fitment prior to placing an order. Please ensure the item you are ordering perfectly matches your needs. If you are unsure about fitment, you are strongly advised to contact our team to confirm compatibility before purchasing.

2. Returns for Damaged, Defective, or Incorrect Items Only

Returns and replacements are ONLY permitted in the event of a manufacturing defect, a shipping error caused by Raceworks, or damage incurred during transit.

  • Notification Window: Please inspect your order immediately upon delivery. You must contact us within 7 days of delivery at support@raceworks.id.
  • Required Documentation: Include your order number, a description of the issue, clear photos of the item's condition, AND an unedited unboxing video.
  • Resolution: Upon review and approval, Raceworks will, at its sole discretion, provide a replacement, repair, or refund. Reasonable return shipping costs for approved claims will be covered by Raceworks.

3. Non-Eligible Items & Installation Conditions

Under no circumstances will returns, repairs, or claims be accepted for:

  • Products that have been installed, test-fitted, modified, painted, anodized, scratched, or altered in any way.
  • Products damaged due to improper installation, misuse, racing, accidents, neglect, or lack of professional technical knowledge.
  • Custom-made, special-order, or personalized products.
  • Clearance items or gift cards.

4. Fitment & Technical Responsibility

Raceworks manufactures high-performance aftermarket components designed for specific factory-standard motorcycle models. Professional installation by a qualified motorcycle technician is strongly recommended. Raceworks is not responsible for any labor costs, workshop fees, removal fees, or indirect damages resulting from improper assembly or vehicle modifications.

5. Purchases via Authorized Dealers

If you purchased a Raceworks product through an authorized dealer or distributor, please contact the original seller directly. All returns and claims must be handled through the original place of purchase.

6. Contact Us

If you have questions regarding product compatibility or technical specifications prior to ordering, please contact us at support@raceworks.id.